Refund policy
Return Eligibility
To qualify for a return, your item must meet the applicable return conditions.
Where required, the item must be:
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Unused and unworn
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Returned with its original tags
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Returned in its original packaging
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Accompanied by a receipt or other proof of purchase
The following conditions may also apply:
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The product must include all original parts and components, with the original packaging intact.
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Products must not show damage caused by improper use, handling, or care.
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Products related to hygiene must be thoroughly cleaned before being returned.
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Claims relating to defective products must concern defects that were present when the item was received.
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Return shipping costs are the responsibility of the customer unless otherwise stated.
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Approved refunds will be processed within 30 working days once all return conditions have been satisfied.
How to Return Your Order
If your order qualifies for a return, please contact us at:
Include the following information:
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Your order number
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Your reason for the return
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A photo of the item if it is damaged or defective
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Your full name
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Your address
Our customer support team will provide you with the correct return instructions and return address.
Please do not return your order to the original sender address unless instructed to do so. Sending a return to an unauthorized address may delay or prevent the processing of your return.
Unless otherwise agreed, return shipping costs are the responsibility of the customer.
Exchanges
Exchange requests must be made within 30 days of delivery.
To exchange an item, please contact support@houseofzeno.com and follow the provided return instructions.
Once the unwanted item has been received and inspected at our warehouse, we may issue a refund or arrange a replacement, depending on the circumstances.
Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
Incorrect, Damaged or Defective Items
If you receive:
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The wrong product
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The wrong size
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The wrong color
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A damaged item
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A defective item
please contact us at support@houseofzeno.com and provide clear photo evidence together with your order information.
Once the issue has been reviewed and verified, we will arrange an appropriate solution. Where applicable, the correct replacement item may be sent at no additional cost.
Order Cancellations
You may request to cancel your order within 1 hour of placing it online.
To request a cancellation, contact:
If the order has already entered processing or has been dispatched, cancellation may no longer be possible. In that case, please wait until the order has been delivered and follow the applicable return procedure.
Where a refund is due after the return of goods, the refund will be issued to the original payment method unless otherwise agreed.
Delivery costs may be excluded from the refundable amount where applicable.
Refund Processing
Once your returned order has been received and inspected, we will determine whether it meets the return requirements.
If your refund is approved, it will be processed to the original payment method within 7 business days after the returned item has been received and inspected.
Please note that depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Customer Support
If you have any questions regarding shipping, delivery, returns, exchanges, cancellations, damaged products, or refunds, please contact our customer support team at:
House Of Zeno
Address: 140 Southern Blvd Building 3
Wyoming, DE 19934
United States
Email: support@houseofzeno.com
House of Zeno, is managed by AMCLUB INC
For general enquiries, order support, returns, shipping questions, or other customer service matters, please use the contact form on our website or email us at: